Telephone sales specialists

Posted 3 weeks ago

Telephone sales specialist



Contacting potential and current customers to inform them of the company’s products and services.

Answering customer questions about products and services.

Understand customer requirements and complete sales by asking different questions.

Collaborate and assist the external sales team.

Follow up and enter customer information and update it periodically in the organization’s databases.

Handle customer requests accurately.

Dealing with customer complaints and providing appropriate solutions to maintain the organization’s reputation.

Make every effort to achieve the required sales percentage and facilitate upcoming sales.

Maintaining records of calls and sales and writing notes to explain customer cases.

Submit a periodic report to the Marketing and Sales Director to indicate what has been accomplished and what has been postponed, along with an explanation of the reason.



Proficiency in dealing with various computer programs such as CRM and call-making systems.

The ability to know the products and services provided by the organization and provide explanations and descriptions appropriately to customers.

Proficiency in speaking and writing in Arabic and English.

Ability to communicate excellently and communicate using an appropriate tone of voice.

Proficiency in dealing with rejection cases and the ability to use a tone that maintains the mental image of the institution.

Possessing negotiation skills, responding to customer requirements, and the ability to persuade.

Job Features

Nature of workOffice

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